Customer Service

Frequently Asked Questions

What skin types should use NEOCUTIS products?

NEOCUTIS products are formulated for all skin types including normal, dry, oily and combination skin. We offer products to address key skincare concerns, including aging, discoloration, oxidative stress, skin dryness and redness. We recommend consulting your physician to learn which NEOCUTIS products are best for your skin type.

Do NEOCUTIS products require a prescription?

No, NEOCUTIS products are cosmetic products formulated to help improve the appearance and feel of skin. 

Does NEOCUTIS test its products on animals?

No, NEOCUTIS does not test any of its products on animals.

Are NEOCUTIS products well tolerated on sensitive or stressed skin?

NEOCUTIS products are formulated for skin tolerability. The skin tolerability of these products was evaluated during standard dermatological studies for cosmetic products. However, we recommend that you use these products as directed on the packaging, or as directed by your skincare professional.

Where can I buy authentic NEOCUTIS products online?

Please consult our NEOFINDER to find a NEOCUTIS skincare provider near you. NEOCUTIS is sold online at select retailers, but Swiss Rewards points cannot be earned for online purchases. If you choose to buy online please contact customer service at 866.636.2884 for a full list of authorized online retailers.

Where can I earn NEOCUTIS Swiss Rewards loyalty points?

The NEOCUTIS Swiss Rewards program is only available at participating healthcare provider offices and excludes Internet providers. Please consult our NEOFINDER to find a NEOCUTIS skincare provider near you.

Send Us an Email




Call Us

866.636.2884

Frequently Asked Questions

What skin types should use NEOCUTIS products?

NEOCUTIS products are formulated for all skin types including normal, dry, oily and combination skin. We offer products to address key skincare concerns, including aging, discoloration, oxidative stress, skin dryness and redness. We recommend consulting your physician to learn which NEOCUTIS products are best for your skin type.

Do NEOCUTIS products require a prescription?

No, NEOCUTIS products are cosmetic products formulated to help improve the appearance and feel of skin. 

Does NEOCUTIS test its products on animals?

No, NEOCUTIS does not test any of its products on animals.

Are NEOCUTIS products well tolerated on sensitive or stressed skin?

NEOCUTIS products are formulated for skin tolerability. The skin tolerability of these products was evaluated during standard dermatological studies for cosmetic products. However, we recommend that you use these products as directed on the packaging, or as directed by your skincare professional.

Where can I buy authentic NEOCUTIS products online?

Please consult our NEOFINDER to find a NEOCUTIS skincare provider near you. NEOCUTIS is sold online at select retailers, but Swiss Rewards points cannot be earned for online purchases. If you choose to buy online please contact customer service at 866.636.2884 for a full list of authorized online retailers.

Where can I earn NEOCUTIS Swiss Rewards loyalty points?

The NEOCUTIS Swiss Rewards program is only available at participating healthcare provider offices and excludes Internet providers. Please consult our NEOFINDER to find a NEOCUTIS skincare provider near you.

Send Us an Email




Call Us

866.636.2884